Executive Team


Chris Heim

Chief Executive Officer

Chris Heim joined HelpSystems in December 2014 as Chief Executive Officer. A long-time HelpSystems board member, Chris has a strong track record of success as CEO of companies including Axium Software, Amcom Software, and HighJump Software, respectively.

Under Heim's leadership, HighJump Software grew from $8 million in sales in 1997 to a run rate of $80 million in sales in 2006, and became the fastest growing company in their market space. In 2002, HighJump received the Tekne Award from the Minnesota High Technology Association as the Top Emerging Software Company. In 2003, Heim was selected as an Ernst & Young Entrepreneur of the Year.

Chris Heim received a Bachelor of Arts degree in Computer Science, and a Masters of Business Administration degree in Marketing from the University of St. Thomas, St. Paul, MN. He proudly serves on the board of directors of the upper Midwest chapter of Friends of the Orphans and serves on the board of Calibrio.

Mark Ties

Chief Operating Officer

Mark Ties joined HelpSystems in February 2011 as Chief Financial Officer. He is responsible for the company's financial operations, mergers and acquisitions, treasury, human resources, and other operational functions. Before joining HelpSystems, Mark was the chief financial officer and treasurer at XATA Corporation, where he served as a member of the executive leadership team and was responsible for the company's financial operations. Prior to that, he served as a senior financial executive at a number of companies in varied industries. Mark has extensive financial management experience with both public and private companies in the areas of financing, mergers and acquisitions, business integration, and financial processes.


Dan Mayleben

Chief Financial Officer


jim-cassens-100x145.jpgJim Cassens

President of MultiPlatform

Jim Cassens is the President of Multiplatform systems at HelpSystems. Jim has been with HelpSystems for nearly 15 years and has held several positions, including Chief Technical Officer and Vice President of International Sales. He holds a B.A. in Business Administration/Computer Science from Aurora University and an M.B.A. from the University of St. Thomas.

tom-huntington-100x145.jpgTom Huntington

Vice President of Technical Services

Tom Huntington is Vice President of Technical Services at HelpSystems, and a 20-plus-year veteran of the company. He oversees business alliances, and large customer relationships and ensures that the HelpSystems software works with other major software and hardware vendors worldwide. Tom often speaks on enterprise scheduling, security, automation topics, IBM i technology, and the HelpSystems products, and hosts technical presentations on a variety of automation topics. He is the author of the HelpSystems blog and has written several articles on automated operations, security, cloud computing, and business intelligence for leading trade journals and newsletters.

matt-bresnan-100x145.jpgMatt Bresnan

Director of Research and Development

Matt Bresnan is Director of Research and Development at HelpSystems. He is responsible for developing and implementing the strategic product direction for all HelpSystems product lines. Matt has been with HelpSystems for over 16 years. He is passionate about technology and software engineering and has written related articles for industry trade publications. Matt holds a bachelor's degree in Computer Science and Business Administration from Minnesota State University, Mankato.

colleen-kulhanek-100x145.jpgColleen Kulhanek

Director of Global Marketing

Colleen Kulhanek is the Director of Global Marketing for HelpSystems. She is responsible for developing and executing the global marketing strategy for the HelpSystems’ portfolio of software products and services. Colleen has over twenty years of experience in marketing leadership roles at both early stage and more established companies in the IT systems management, security and networking industries.

Before joining HelpSystems Colleen was Director of Marketing at Preventice, a mobile health solutions company. Prior to that Colleen held marketing leadership positions at technology companies including Red Lambda, Shavlik Technologies (now VMware), SafeNet, and Secure Computing (now Intel). She has a B.S. in Business Administration from the University of Minnesota’s Carlson School of Management.

jill-martin-100x145.jpgJill Martin

Director of Global Support

brian-holsten-100x145.jpgBrian Holsten

Director of Human Resources

Brian Holsten joined HelpSystems in 2011 as Director of Human Resources. In his mission to improve delivery of HR programs and solutions for a growing company, Brian draws on leadership roles in the medical device and financial services industries and at Compellent Technologies, where he was Vice President of Human Resources before joining HelpSystems. He holds a BS in Business Administration from the University of Minnesota and an MS in Organization Management and Human Resources from Capella University. Brian achieved the SPHR certification in 1999.

jeff-moline-100x145.jpgJeff Moline

Director of Sales


Richard Schoen

Director of Document Management Technologies

Richard Schoen is Director of Document Management Technologies at HelpSystems. He has more than 20 years of experience helping customers implement a variety of technologies, including automated report delivery, document management, image and OCR capture, electronic signature, electronic web form, and document output solutions. These implementations span across a wide array of industries and departments, including manufacturing, distribution, healthcare, insurance, finance, and accounts payable. Richard founded RJS Software Systems in 1990 and served as its President and CTO until the company was acquired by HelpSystems in 2014. He is a .NET industry expert and frequently teaches at COMMON and other IBM i user groups. He also hosts technical presentations and is a regular article, blog and whitepaper contributor.

The Document Lifecycle

Stage 1: Capture

Capturing signatures and data, and creating forms and reports that people can easily access, use, and distribute is the first stage of the document lifecycle. Learn how products like SignHere, iForms and WebForms can digitize documents and data, decrease paper costs and speed up workflow.

Stage 2: Manage

Securely managing documents and other data after they have been captured or created is the second stage of the document lifecycle. Learn how products such as WebDocs and inContact can give you the tools to securely find, use and store information, no matter where you are.

Stage 3: Distribute

Getting documents and data to the people who need them – on time and in the format they need – is the third stage of the document lifecycle. Learn how products like DeliverNow and Enterprise Workflow can automate document distribution and speed up business processes.

Stage 4: Secure

Securing data and documents is the final stage of the document lifecycle. Learn how WebDocs and our Security Solutions can protect key business information from cyber threats, data loss and costly downtime.