Chief Executive Officer
Chris Heim joined HelpSystems in December 2014 as Chief Executive Officer. A long-time HelpSystems board member, Chris has a strong track record of success as CEO of companies including Axium Software, Amcom Software, and HighJump Software, respectively.
Under Heim's leadership, HighJump Software grew from $8 million in sales in 1997 to a run rate of $80 million in sales in 2006, and became the fastest growing company in their market space. In 2002, HighJump received the Tekne Award from the Minnesota High Technology Association as the Top Emerging Software Company. In 2003, Heim was selected as an Ernst & Young Entrepreneur of the Year.
Chris Heim received a Bachelor of Arts degree in Computer Science, and a Masters of Business Administration degree in Marketing from the University of St. Thomas, St. Paul, MN. He proudly serves on the board of directors of the upper Midwest chapter of Friends of the Orphans and serves on the board of Calibrio.
Chief Operating Officer
Mark Ties joined HelpSystems in February 2011 as Chief Financial Officer. He is responsible for the company's financial operations, mergers and acquisitions, treasury, human resources, and other operational functions. Before joining HelpSystems, Mark was the chief financial officer and treasurer at XATA Corporation, where he served as a member of the executive leadership team and was responsible for the company's financial operations. Prior to that, he served as a senior financial executive at a number of companies in varied industries. Mark has extensive financial management experience with both public and private companies in the areas of financing, mergers and acquisitions, business integration, and financial processes.
Chief Financial Officer
President of MultiPlatform
Jim Cassens is the President of Multiplatform systems at HelpSystems. Jim has been with HelpSystems for nearly 15 years and has held several positions, including Chief Technical Officer and Vice President of International Sales. He holds a B.A. in Business Administration/Computer Science from Aurora University and an M.B.A. from the University of St. Thomas.
Vice President of Technical Services
Tom Huntington is Vice President of Technical Services at HelpSystems, and a 20-plus-year veteran of the company. He oversees business alliances, and large customer relationships and ensures that the HelpSystems software works with other major software and hardware vendors worldwide. Tom often speaks on enterprise scheduling, security, automation topics, IBM i technology, and the HelpSystems products, and hosts technical presentations on a variety of automation topics. He is the author of the HelpSystems blog and has written several articles on automated operations, security, cloud computing, and business intelligence for leading trade journals and newsletters.
Director of Research and Development
Matt Bresnan is Director of Research and Development at HelpSystems. He is responsible for developing and implementing the strategic product direction for all HelpSystems product lines. Matt has been with HelpSystems for over 16 years. He is passionate about technology and software engineering and has written related articles for industry trade publications. Matt holds a bachelor's degree in Computer Science and Business Administration from Minnesota State University, Mankato.
Director of Global Marketing
Colleen Kulhanek is the Director of Global Marketing for HelpSystems. She is responsible for developing and executing the global marketing strategy for the HelpSystems’ portfolio of software products and services. Colleen has over twenty years of experience in marketing leadership roles at both early stage and more established companies in the IT systems management, security and networking industries.
Before joining HelpSystems Colleen was Director of Marketing at Preventice, a mobile health solutions company. Prior to that Colleen held marketing leadership positions at technology companies including Red Lambda, Shavlik Technologies (now VMware), SafeNet, and Secure Computing (now Intel). She has a B.S. in Business Administration from the University of Minnesota’s Carlson School of Management.
Director of Global Support
Director of Human Resources
Brian Holsten joined HelpSystems in 2011 as Director of Human Resources. In his mission to improve delivery of HR programs and solutions for a growing company, Brian draws on leadership roles in the medical device and financial services industries and at Compellent Technologies, where he was Vice President of Human Resources before joining HelpSystems. He holds a BS in Business Administration from the University of Minnesota and an MS in Organization Management and Human Resources from Capella University. Brian achieved the SPHR certification in 1999.
Director of Sales
Director of Document Management Technologies
Richard Schoen is Director of Document Management Technologies at HelpSystems. He has more than 20 years of experience helping customers implement a variety of technologies, including automated report delivery, document management, image and OCR capture, electronic signature, electronic web form, and document output solutions. These implementations span across a wide array of industries and departments, including manufacturing, distribution, healthcare, insurance, finance, and accounts payable. Richard founded RJS Software Systems in 1990 and served as its President and CTO until the company was acquired by HelpSystems in 2014. He is a .NET industry expert and frequently teaches at COMMON and other IBM i user groups. He also hosts technical presentations and is a regular article, blog and whitepaper contributor.