While RJS may be best known for its software and excellent customer service, we’re also pretty good at support, too. And that great support is only going to get better with the launch of our new Support Center in January.
If you’ve never used our old support Wiki, a bit of explanation is in order. For several years, our support Wiki has served as the primary repository for all product documentation, including manuals, install and licensing information, troubleshooting articles and revision histories.
Customers have used it to enhance their product knowledge, get answers to vexing support issues, and to upgrade or install software. The site served its purpose but was messy and difficult for customers to use. It was equally difficult for us to manage and maintain. Additionally, we couldn’t extend the site to include future features like a partner portal or integrate with our support ticket software and CRM application.
The new Support Center
The first thing you’ll notice about our new support site is how great it looks. It was built to compliment our main RJS website and provide a consistent user experience across both sites.
Gone from the old support Wiki is the confusing navigation and content layout, and the poor search functionality that made using the site a lot more difficult than it should have been.
Thanks to a lot of analysis and customer feedback, we were able to simplify the site’s content and navigation and, most importantly, make it easy for you – the customer and primary user – to find the information you need.
Key Features
A support site is pretty useless if you can’t quickly find answers to your questions. That’s why we’ve bolstered our search functionality to ensure all content, including web pages, PDFs and other document types, is searched and results are logically displayed in ways that help you find what you need.
We’ve also completely revised our product pages to include tabs for install and license information, documentation, troubleshooting articles and more. Certain key products will have tutorial videos, and all products will include links to related pages so you can see the big picture of how everything works together. The new Support Center homepage will also have a prominent rotating carousel that we’ll use to notify you of important updates, product features and other issues. You’ll also be able to submit support ticket requests directly from our Support Center, so that any concern you may have is addressed as quickly as possible.
Ultimately, we hope the new Support Center helps distinguish us from our competition by giving our customers a world-class site where they can get the tools and training they need to be successful with our software. Keep your eyes peeled for an official launch announcement in the near future.