What it Does
inContact is a simple customer relationship management (CRM) solution that streamlines sales and makes managing customer easy. The software provides powerful tools that can help automate sales activities and give your business the insight it needs to make more informed decisions.
With inContact you can quickly access detailed account and contact information, track opportunities from lead to close, manage calendars and activities, and generate insightful sales and marketing reports.
Key Benefits
Centralize account and contact information
Organize all your contacts and account information in one place so you can instantly find email addresses, phone numbers, contact names and more.
Track customer activity
Stay up to speed by maintaining a complete history of customer interactions. Store notes, emails, invoices and other documents so you’re always prepared for the next conversation.
Integrate with email
Easily track and save emails from Microsoft Outlook in the system for a complete record of customer communications.
Manage opportunities and reminders
Stay on top of sales activities and never forget a meeting, phone call or task. Automated reminders make sure you stay engaged with customers and follow-up in a timely manner.
Gain insights with advanced reporting tools
Understand who your customers are and what they want with reporting tools that allow you to slice and dice data in insightful ways. Analyze revenue potential, sales pipeline activity, and opportunities by account manager, region, status and more.
Integrate systems and services
Consolidate sales, marketing and customer service and integrate with back-end accounting and business applications.